SHIPPING AND RETURNS

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RETURNS & CANCELATIONS

If you have placed an order for Nean's Gourmet Cookies and need to change your order, we are able to accommodate your request if it is made before it has been packed and shipped (typically within three hours of placing your order). We’re a boutique company and will try to help you out if we can. Want to check on the status of your order? Feel free to emails us at NeansGourmetCookies@gmail.com or contact us and have your order number ready.

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We make all of our orders in our confectionary in Atlanta,Ga, and each order is hand created just for you. Due to the highly customizable nature of our products, we are unable to cancel an order after it we begin preparing it for shipment.

Nean's Gourmet Cookies is a boutique popcorn company with a hard-working and dedicated team. We hand-drizzle every small batch created. We want you to love what we make. If you don’t love it like we do, give us the chance to make it right. With that said, when shipping food there are a few factors we cannot control for usually having to do with shipping and delivery. Nean's Gourmet Cookies does not accept returns, provide refunds or replacement product for any of the following reasons:

• Ordering of incorrect and/or wrong quantity of product.

• Items that are delivered to incorrect addresses supplied by the purchaser

• Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

• Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the purchaser.

• Product quality problems caused by improper handling by the recipient.

• Refusal of product upon delivery.

 

SHIPPING TIMES

All orders are typically shipped the next business day, but during heavier order periods (i.e., the Holidays) please expect your order to ship within 2-3 business days.

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For custom and business gift orders please contact your sales representative for lead times and expected ship dates.

We want you, and whomever you share Nean's Gourmet Cookies gifts with, to enjoy them at their highest quality possible. As such, please be aware that we schedule our shipments to avoid excessively warm temperatures whenever possible. During such periods, please ensure you either schedule your shipments for delivery while the recipient is home and/or utilize our expedited shipment capabilities!

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*COVID 19 UPDATE

There may be shipping
delays due to the current Covid-19 crisis. We are processing
orders in a manner that ensures safety for all parties involved. Please note,
that shipping companies are also experiencing delays, including USPS, our
primary shipping entity. We appreciate your patience as we all maneuver through
these uncertain times.  

 

We are not responsible for lost or stolen shipments. Please contact your local
post office for any questions concerning lost or stolen packages. 

 

Please note, shipping costs are NON-REFUNDABLE! Should you have any questions
regarding your order, please forward an email to neansgourmetcookies@gmail.com